Do we expect anything to come of NHS IT in the next 5 years. Answers on a postcard please. The NHS is about to turn it’s back on IT as a solution to it’s problems. A generation of managers and clinicians have been scarred by National Programme for IT. Some tell me it is time for a low profile.
I expect costs to rise, productivity to fall and patient queues to get longer. Time for some very strong leadership.
I have been asked to write something on the principles of activating a breadth market in the UK. A breadth market is one where there is clearly no possibility of visiting all the customer personally, imagine trying to visit all the Small Business Owners in the UK, there are about 4 Million of them; I define that as a breath market.
The Small Business Owner Manager (SBOM) is an interesting market, extremely diverse, some growing fast, some lifestyle, across all industries and sectors, and yet there are some elements they all have in common. They are relatively easy to segment by looking at the role of the SBOM, they are likely to be the one making the purchase decisions and therefore they are the one to influence.
Neil Churchill segmented Small Businesses back in the 80’s, long before personal computers came along, it seems like a good place to start. His article in the HBR Stages of Growth and Strategy identified that in each stage of growth the business under goes a number of changes that lead to a different focus, the need for formal systems and strategies changes at each stage. (HBR 1983).
It struck me that if you were going to sell to the SBOM then these stages are important.
The “Business and Owner and relationship to business” defines the position and effort of the SBOM (White Circle) in the overall business (Blue Circle). So the SBOM starts within the business and later stands to one side. We all know people like that.
So for the Small Business market this is the place to start. In my next article I will look at the way in which SBOM look for advice and guidance.