NHS England Lesson 2 – What you see is not what you get

It may seem that NHS England sets the agenda for health and care in the UK, but in reality most of the time we are buffeted by the political, financial and social storms that rage around health and care in England. As a result everything is done at unreasonable speed. Lesson 2 – create processes that are inured to this day to day threat, do this by creating a clear vision and set of principles for action and stick to them. Put the public, patients and professionals at the heart of everything you do.

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