A simple model to help think about the role of ICT in healthcare

Hospitals can seem complex but essentially they operate in 3 spaces

imageBy paying attention to the areas where the spaces overlap managers can make sure they address the critical issues in each space.

For example the intersection between the Clinical and the Patient space should focus on Patient Experience.

Between Clinical and Business should be around the use of resources, people, scheduling etc.

Business and Patient should be about relationship management and in some case billing and finance.

ICT should address not only each space but also the interfaces.

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